Our Policies

At Craiceann, we prioritize your satisfaction and strive to create a positive experience with our skincare products. We take great care in formulating our products with high-quality, ethically sourced ingredients to ensure their effectiveness and safety. While we are confident in the quality of our formulations, Our commitment to transparency means that we provide detailed ingredient lists for all our products, empowering you to make informed choices.

We continuously strive to improve our formulations based on customer feedback and the latest skincare research, ensuring that we meet your needs and expectations. Our team is always available to assist with any questions or concerns you may have regarding product use or suitability for your skin type. Your health and well-being are paramount to us, and we are committed to providing safe, effective products that enhance your skincare routine. Thank you for choosing Craiceann; we look forward to supporting your skincare journey!

 

Cancellation Policy

At Craiceann, we are dedicated to providing our customers with high-quality skincare products and an exceptional shopping experience. To ensure clarity and fairness, we have established the following cancellation policy. By placing an order with us, you agree to these terms.

Order Cancellation

  1. Cancellation Window: You may cancel your order within 24 hours of purchase. This timeframe allows us to process your cancellation efficiently before your order is shipped. If you decide to cancel your order, please contact our customer service team at [customer service email/phone number] as soon as possible.

  2. How to Cancel: To initiate a cancellation, please provide your order number and the reason for cancellation. Our customer service team will guide you through the cancellation process and confirm the status of your order.

  3. Orders Already Processed: If your order has already been processed or shipped, it cannot be canceled. However, you may return the item in accordance with our return policy once you receive it. Please refer to our Return Policy section for more details.

Return Policy

At Craiceann, we want you to be completely satisfied with your purchase. If for any reason you are not, we have established a straightforward return policy to assist you.

Eligibility for Returns

  • Unopened and Unused Products: We accept returns for unopened and unused products only. For hygiene and safety reasons, we cannot accept returns for any products that have been opened or used.

Timeframe for Return Requests

  • Return Request Period: You have 3 days from the date of delivery to initiate a return. Please ensure that your return request is submitted within this timeframe.

Instructions on How to Initiate a Return

  1. Contact Us: To start the return process, please reach out to our customer service team at [customer service email/8882453254]. Include your order number and the reason for the return.
  2. Return Authorization: Once your request is received and approved, we will provide you with a Return Authorization (RA) number and detailed instructions on how to return your product.
  3. Packaging: Please ensure that the item is securely packaged to prevent damage during transit.

Refund Process

  • Inspection: Upon receiving the returned item, we will inspect it to confirm it meets our return eligibility criteria.
  • Refund Timeline: If the return is approved, your refund will be processed within 5-7 business days. The refund will be issued to your original payment method.
  • Shipping Costs: Please note that shipping costs for returned items are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent).

Thank you for choosing Craiceann. We appreciate your understanding of our return policy and are here to assist you with any questions or concerns. Your satisfaction is our priority!

Shipping Policy

At Craiceann, we are committed to ensuring that your skincare products reach you quickly and efficiently. Below are the details of our shipping policy.

Shipping Methods and Estimated Delivery Times

  • Shipping Methods: We offer various shipping options to meet your needs, including standard and expedited shipping.

  • Estimated Delivery Times:

    • Standard Shipping: Typically arrives within 5-7 business days.
    • Expedited Shipping: Typically arrives within 2-3 business days.

Please note that delivery times may vary based on your location and the shipping method selected at checkout.

Shipping Costs

  • Shipping Rates: Shipping costs are calculated at checkout based on the selected shipping method and destination.

  • Free Shipping: Enjoy free standard shipping on orders over $50 within the continental United States. This offer applies automatically at checkout.

  • Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor your package’s journey.

If you have any questions or need assistance with your order, please don’t hesitate to contact our customer service team at [customer service email/8882453254]. We look forward to serving you.

 

Payment Policy

At Craiceann, we strive to provide our customers with a seamless and secure shopping experience. Our payment policy outlines the various payment methods available, ensuring that you can choose the option that best suits your needs.

Accepted Payment Methods

We accept a variety of payment methods to accommodate our customers. You can make payments using:

1. Credit Cards : We accept major credit cards, including Visa, MasterCard, American Express, and Discover. When you choose to pay with a credit card, please ensure that the billing address matches the address associated with your card to avoid any processing issues.

2. Debit Cards : Similar to credit cards, we accept debit cards from major providers. Make sure that you have sufficient funds in your account to cover your purchase.

3. UPI Payments : We also support all modes of Unified Payments Interface (UPI) payments. You can easily pay using your UPI ID through various apps like Google Pay, PhonePe, Paytm, and others. Simply select the UPI option at checkout and follow the prompts to complete your payment securely.

Security Measures

At Craiceann, your security is our priority. We employ industry-standard encryption technologies to protect your payment information during the transaction process. All payment transactions are processed through secure, PCI-compliant payment gateways, ensuring that your data remains confidential and protected from unauthorized access.

Currency and Taxes

All prices listed on our website are in INR. Please note that applicable taxes may be added to your order total based on your location. The final price will be displayed during the checkout process before you confirm your payment.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email detailing your purchase. This email will include your order number, a summary of the items purchased, and estimated delivery timelines. If you do not receive this email, please check your spam or junk folder, or contact our customer service team for assistance.

Payment Issues

In the event that you experience any issues while processing your payment, please double-check the following:

– Ensure that your card details are entered correctly.
– Confirm that the card is valid and not expired.
– Verify that you have sufficient funds in your account.

If the issue persists, please contact your bank or payment provider for further assistance. If you believe there is an error on our end, feel free to reach out to our customer service team, and we will do our best to assist you promptly.

Changes to the Payment Policy

Craiceann reserves the right to update or modify this payment policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed.

Shopping Cart
Scroll to Top